Tenancy Deposit Law

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Tenancy Deposit Law

If you pay a tenancy deposit to your landlord or letting agent, they must deposit this into an authorised tenancy deposit protection scheme within 30 days of receiving the funds. In England and Wales there are 3 schemes which are:

  • Deposit Protection Service (DPS)
  • My Deposits Tenancy
  • Deposit Scheme (TDS)


If your landlord or letting agent has failed to pay your tenancy deposit into one of these schemes then they have failed to comply with the law, specifically the Housing Act 2004.

Landlords must provide you with specific information about the deposit protection, including the scheme used, contact details, and procedures for returning the deposit. 

No win No fee

Our panel solicitors can handle your case on a no win, no fee basis which means there’s nothing to pay upfront and nothing to pay if your case is unsuccessful.

If your case is successful, our panel solicitors take between 25%- 50% from your awarded compensation. This varies amongst our panel members and will be dependent on the law firm we recommend you to as well as your claim type.

Full terms & conditions will be included in your solicitor’s agreement so please read this carefully and speak to them if you are unsure of anything before signing. For more information, please visit our No win No fee page.

At the end of the tenancy, the landlord must return the deposit within 10 days of agreeing on the amount to be returned. Any deductions must be reasonable and justified, such as for unpaid rent, damage beyond normal wear and tear, or other breaches of the tenancy agreement.

Our Panel

Tenancy deposit law aims to protect tenants from unfair treatment regarding their deposits. If you encounter issues such as a failure to protect the deposit, lack of required information, or unfair deductions, you may have grounds for a claim. That’s where our panel of tenancy deposit claim solicitors come in. They are experienced legal professionals which may be able to get you 1 to 3 times the amount you paid on your tenancy deposit. Criteria is as follows –

  • You paid a tenancy deposit within the last 6 years
  • You did not receive your deposit back or you received unfair deductions
  • They failed to protect your deposit within 30 days, or they failed to protect your deposit at all

Please note: We are a claims management company authorised and regulated by the financial conduct authority in respect of claims management activities, however this page is for non-regulated activities.

You do not need to use a claims management company for this matter. You do not need to use our panel solicitors either. You have the right to proceed with a solicitor’s firm or company of your own choice.

If you suspect that your tenancy deposit was not protected under a tenancy deposit protection scheme or you were never given any proof that it was protected, then there’s a possibility that you could be entitled to claim compensation. They can handle your case on a No Win No Fee basis which means it doesn’t cost you anything upfront, or if your case is lost. They take 25-30% from your awarded settlement on conclusion of the case. Full terms and conditions will be included in your agreement with the law firm we recommend.

If you are interested in discussing this with a solicitor’s firm on our panel, feel free to contact us. Alternatively, you can make a claim yourself for free by contacting the landlord or letting agent you suspect failed to comply with the tenancy deposit protection scheme, or by using a solicitor’s firm or company of your own choice.

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